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Talk about built-in Obsolescence and not backing your product

  •  05-06-2008, 12:41 PM

    Talk about built-in Obsolescence and not backing your product

    I have heard of built-in obsolescence, but Chevy really took it to the hilt.  I am a loyal Chevrolet customer, I've purchased 4 Chevy's for myself and recommended Chevy to man more 

    We purchased a 2006 Chevy Uplander new.  We have a big family that we run for and occasionally travel.  We managed to put 75,360 miles on the car and the transmission died (according to the certified transmission specialist it was a manufacturer problem).  We had OnStar and kept up on the maintenance.  We had no warning. 

    I found a copy of the 2006 Chevy Uplander (for Canada mind you) User Manual that warrantied the Uplander's transmission for 100,000, and the first major maintenance process (changing screens and fluids) for the transmission was to occur at 100,000, and OnStar kept reporting that the transmission was fine.  I contacted Chevrolet and at first it looked like they might help.  Then things began to go wrong, suddenly the User Manual disappeared from the web and I was told it had been in error.  We took the car to a Chevy dealer near us and were told by the Manager of the Service Department, at Ourisman Chevrolet, Temple Hills, MD,  that he didn't want to work on our car or work out any arrangements with GM to repair to transmission and really didn't want our car on his lot and that to replace/repair the transmission would be about $4,000.

    I like the Uplander but would not recommend it to anyone, and I'm beginning to reconsider my loyalty to Chevrolet.  It's your customer's who make you what you are, and if can't back your product when there is a defect, why should we support you.

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